Withdrawal form
The model form for withdrawing from a distance contract. You do not have to use it — any clear statement will do — but it is here if you want one.
Last revised 30 October 2026
1When this applies
Clause 8 of the competition terms explains what you can get back and when. In short: you can withdraw within 14 days of your purchase, and we refund the slots you have not used. After those 14 days the purchase is final and nothing is refunded.
You do not need this form. An email saying you have changed your mind, with your order number, has exactly the same effect.
2The form
Copy the lines below into an email to contact@expert-lash.com, or print and post them to Str. Anton Pann nr. 14-16, Corp B, parter, Cluj-Napoca, jud. Cluj.
To EXPERT LASH S.R.L., Str. Anton Pann nr. 14-16, Corp B, parter, Cluj-Napoca, jud. Cluj, contact@expert-lash.com: I hereby give notice that I withdraw from my contract for the following entry slots — ORDER NUMBER — ordered on DATE — name of consumer — address of consumer — signature (only if this form is sent on paper) — date.
3What happens next
We confirm receipt, and we refund within 14 days of being told, to the card you paid with. We do not ask you to accept a voucher instead.
A request sent more than 14 days after the purchase is not accepted. Inside the 14 days, if part of your order can no longer be withdrawn — a slot you have already used — we say so, with the reason, and refund the rest.
Anything unclear, write to us and we will answer in plain language.
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